Before your arrival:
- Ensure your preferences are in-suite upon arrival including your choice of premium spirits and Robert Mondavi Twin Oaks® wines.
- Arrange airport transfers.
Upon arrival:
- Greet you with lemongrass-scented hand towels to refresh you from your flight.
- Offer welcome cocktails.
- Ensure accommodation is ready.
- Handle private check-in comfortably in your suite.
- Offer to unpack your luggage.
- Press your first nights clothes complimentary.
- Arrange any personal accommodation preferences.
In the evening:
- Bring you amenities before dinner.
- Escort you to dinner where they have reserved a beautifully decorated table at the restaurant of your choice - with preferential seating.
- Ensure your suite is turned down and your room has all that it needs for the night.
During your stay:
- Make all dinner reservations, tour bookings, on property activities and spa treatments.
- Serve your favorite drinks while you lounge on the beach or pool.
- Supply a cooler stocked with your favorite beverages.
- Serve you lunch on the beach or pool area.
- Liase with housekeeping regarding the servicing of your suite.
- Ensure that your suite is kept in perfect condition and arranged the way you like during your stay.
- Expedite all in-room dining orders.
- Arrange a romantic dinner for two in the privacy of your suite or patio. Unlike our competitors, our butler elite guests can order from any resort restaurant menu.
- Shine your shoes.
- Tend to your wardrobe.
- Handle laundry service.
Before your departure:
- Ensure your bags are brought up to the departure area.
- Process your paperwork for checkout.
- Escort you to your transportation and bid you farewell.