Terms and Conditions apply that are important matters which affect your legal rights. Read below carefully.
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Information & Details:While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. Information presented here is subject to change and is not guaranteed to be free from errors. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, St. Lucia, Antigua, Bahamas or Turks & Caicos. | Copyright Information:All material contained within this website is the sole property of Sandals/Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. |
TERMS & CONDITIONS
Last Updated: 09/20/2024
IMPORTANT: THESE TERMS AND CONDITIONS (THESE “TERMS”) APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST’S (GUESTS’) PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)". THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THESE TERMS CAREFULLY. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT").
SANDALS IS A COUPLES-ONLY RESORT.
THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE “HOTEL RELATED ENTITIES”).
Unique Travel Corp. (“Unique,”), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. To access the United States privacy policy please visit https://www.sandals.com/privacy-policy/ or to access the Canadian privacy policy please visit https://www.sandals.com/canada-privacy-policy/.
Additional Definitions: As used herein, "Arrival" means the Guest's arrival at the Hotel for the start of their vacation. "Hotel" means the respective resort(s) visited by Guest(s). 1. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency.
2. Tour Operator and/or Travel Agents: Any Tour Operator and/or Travel Agent used by Guest(s) to make reservations is, for all purposes, Guest(s) agent, and represents that the Tour Operator and/or Travel Agent has the authority to receive notice of these Terms on behalf of the Guest(s). Guest's Tour Operator and/or Travel Agent agrees also to promptly notify a Guest of these Terms. Neither Unique Travel nor the Hotel Related Entities shall be liable for any representations made by Guest's Tour Operator and/or Travel Agent or any acts or omissions of any such Tour Operator and/or Travel Agent. No Tour Operator and/or Travel Agent has the authority to modify or waive these Terms.
3. Rates: All rates are subject to change until the purchase price for the applicable accommodation, product or service is paid in full. All rates are subject to change at any time due to the imposition of taxes or other government charges, fare increases, fuel or other surcharges, or other events beyond Unique Travel’s control. Unique Travel may reissue the invoice for any reservation to reflect any such changes, or to correct any error in the computation of the purchase price of Guest(s) reservation. All rates are in U.S. dollars.
4. Deposit, Payment & Cancellation Terms (refer to “Clause #7- for Loyalty & Travel Bookings/Reservations”): All reservations require a minimum of two (2) nights and a deposit of $400 per room plus airfare (if reserved through Unique Travel) is required to secure a reservation. An initial payment of $98 plus the airfare is due when making a booking and the balance of $302 is due 21 days after the initial payment. The credit card used for the initial payment will automatically be charge the balance of $302. Consent to auto charge the credit card for the remaining deposit amount of $302 and full payment is given to Unique Travel Corp at the time that the booking is made. Due to high demand and limited availability the initial payment of $98 per room is not applicable during holiday periods, nor for any of the Over-the-Water Villas & Over-the-Water Bungalows, Seaside and Poolside Bungalows at Sandals Resorts or any of the Three- Bedroom & Four-Bedroom Key West Villas at Beaches Turks & Caicos and /or the Three- Bedroom & Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) at Beaches Negril. Bookings made 60 days or less prior to Arrival must be paid in full at time of booking. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 60 days prior to Arrival. The date for full and final payment may be subject to change during certain periods. Guest's invoice will provide notice of any such change. Payment and cancellation policy may vary during holiday periods (refer to “Clause #5- Special Deposit and Payment”).
4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 28, 32, 33, 34 and 37) to the Guest. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. Cancellation charges depend on when Unique Travel receives notice of the cancellation. Cancellation policy may vary during holiday periods (refer to “Clause #5- Special Deposit and Payment”). The minimum cancellation and/or revision charges (“Penalty Period”) are as follows: (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. 4.2 INSURANCE PREMIUMS ARE NON-REFUNDABLE. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. All airfare must be sold in conjunction with a Resort stay. Airfare cannot be sold as a standalone item. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable.
5. Special Deposit and Payments: 5.1 Sandals Resorts: All bookings for the Over-the-Water Villas (OWV) and the Over the Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. 5.2 Beaches Resorts: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room.
2024: i. Guests traveling between February 17th, 2024 and February 23rd, 2024 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of December 19th , 2023. ii. Guests traveling between March 16th, 2024 and April 14th, 2024 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of January 16th, 2024. iii. Guests traveling between November 23rd, 2024 and November 29th, 2024 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of September 24th, 2024. iv. Guests traveling between December 21st, 2024 and December 31st, 2024 are required to pay a deposit of US$800.00 which becomes non-refundable as of May 1st, 2024 and full payment is due, and non-refundable, as of September 1st, 2024.
2025: i. Guests traveling between February 15th, 2025 and February 21st, 2025 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of December 17th, 2024. ii. Guests traveling between March 8th, 2025 and March 14th, 2025 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of January 7th, 2025. iii. Guests traveling between March 29th, 2025 and April 20th, 2025 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of February 1st, 2025 iv. Guests traveling between November 22nd, 2025 and November 28th, 2025 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of September 23rd, 2025. v. Guests traveling between December 21st, 2025, and December 31st, 2025 are required to pay a deposit of US$800.00 which becomes non-refundable as of May 1st, 2025 and full payment is due, and non-refundable, as of September 1st, 2025.
2026: i. Guests traveling between February 14th, 2026 and February 20th, 2026 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of December 16th, 2025. ii. Guests traveling between March 7th, 2026, and March 20th, 2026, are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of January 6th, 2026. iii. Guests traveling between March 28th, 2026, and April 5th, 2026, are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of January 27th, 2026. iv. Guests traveling between November 21st, 2026, and November 27th, 2026, are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of September 22nd, 2026. v. Guests traveling between December 21st, 2026, and December 31st, 2026, are required to pay a deposit of US$800.00 which becomes non-refundable as of May 1st, 2026, and full payment is due, and non-refundable, as of September 1st, 2026.
i. Guests traveling between February 13th, 2027 and February 19th, 2027 are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of December 14th, 2026. ii. Guests traveling between March 13th, 2027, and March 29th, 2027, are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of January 12th, 2027. iii. Guests traveling between November 20th, 2027, and November 26th, 2027, are required to pay a deposit of US$400.00 and full payment is due, and non-refundable, as of September 21st, 2027. iv. Guests traveling between December 21st, 2027, and December 31st, 2027, are required to pay a deposit of US$800.00 which becomes non-refundable as of May 1st, 2027, and full payment is due, and non-refundable, as of September 1st, 2027. 6. Changes to Reservations (refer to “Clause #9- Loyalty & Travel- Changes to Reservations”): If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: Travel Date revisions made within the “Penalty Period”, may incur an increase in cost and will be subject to a revision fee of US$200 per person, in addition to the penalty provisions outlined in “Clause#4.1- Payment, Deposit & Cancellation Terms” and/or “Clause#5- Special Deposits & Payments”. (b) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in “Clause#4.1- Payment, Deposit & Cancellation Terms” and/or “Clause#5- Special Deposits & Payments”. Revisions received 30 days or less prior to travel will be subject to full penalty. (c) Changes including but not limited to travel dates, reduction of nights, reduction in number of rooms, and/or reducing and/or downgrading of category(ies) are NOT permitted within the “full Penalty Period” or within 30 days or less prior to arrival date, whichever is greater. 6.1 Only one name change is permitted per reservation. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply.
7. Loyalty & Travel Booking/Reservations - Deposit, Payment & Cancellation Terms: All Loyalty & Travel bookings require a minimum stay of four (4) nights and a non-refundable deposit to secure the reservation. Deposit amounts vary for certain travel dates, resort and/or room categories (refer to “Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms”). 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding “Over-The-Water” Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) require a $2,500 NON-REFUNDABLE DEPOSIT per room at time of booking and is non-transferable to a lower category room. Seaside Bungalows (ASP) and Poolside Bungalows (KB) require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). All bookings at Beaches Turks & Caicos in a Key West three-bedroom and/or four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. The due date for full and final payment may be subject to change during certain periods. Guest's invoice will provide notice of any such change. Payment and cancellation policy may vary during certain travel periods (refer to “Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms”). 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 28, 32, 33, 34 and 37) to the Guest. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provision, cancellation charges are applicable. Cancellation charges depend on when Unique Travel receives notice of the cancellation. Cancellation policy may vary during certain travel periods (refer to “Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms”). The following minimum cancellation and/or revision charges (“Penalty Period”) are: (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE 7.5 Certain airfares may be non–refundable regardless of time of cancellation. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. All airfare must be sold in conjunction with a Hotel stay. Airfare cannot be sold as a standalone item. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable.
8. Loyalty & Travel Reservations - Special Deposit and Payment Terms: Reservations which benefit from the “Full Payment” discount option are non-refundable at the time of booking. Sandals: All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: - December 21st - 31st, 2024 - December 21st - 31st, 2025 - December 21st - 31st, 2026 - December 21st - 31st, 2027
All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 2024: i. Travel between February 17th, 2024– February 23rd, 2024, with full non-refundable payment due by November 19th, 2023. ii. Travel between March 16th, 2024, and April 14th, 2024, with full non-refundable payment due by December 17th, 2023. iii. Travel between November 23rd, 2024 and November 29th, 2024, are with full non-refundable payment due by August 25th, 2024.
2025: i. Travel between February 15th, 2025– February 21st, 2025, with full non-refundable payment due by November 17th, 2024. ii. Travel between March 8th, 2025, and March 14th, 2025, with full non-refundable payment due by December 8th, 2024. iii. Travel between March 29th, 2025 and April 20th, 2025, with full non-refundable payment due by January 1th, 2025. iv. Travel between November 22nd, 2025 and November 28th, 2025, are with full non-refundable payment due by August 24th, 2025.
2026: i. Travel between February 14th, 2026– February 20th, 2026, with full non-refundable payment due by November 16th, 2025.
ii. Travel between March 7th, 2026, and March 20th, 2026, with full non-refundable payment due by December 7th, 2025.
iv. Travel between November 21st, 2026 and November 27th, 2026 are with full non-refundable payment due by August 23rd, 2026. 2027: i. Travel between February 13th, 2027– February 19th, 2027, with full non-refundable payment due by November 15th, 2026. ii. Travel between March 13th, 2027, and March 29th, 2027, with full non-refundable payment due by December 14th, 2026. iii. Travel between November 20th, 2027 and November 26th, 2027 are with full non-refundable payment due by August 22nd, 2027.
8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking:
2024: i. Travel between December 21st - 31st, 2024. The $800 deposit becomes non-refundable as of May 1st, 2024, and full payment is due & non-refundable as of September 1st, 2024.
2025: i. Travel between December 21st - 31st, 2025. The $800 deposit becomes non-refundable as of May 1st, 2025, and full payment is due & non-refundable as of September 1st, 2025.
2026: i. Travel between December 21st - 31st, 2026. The $800 deposit becomes non-refundable as of May 1st, 2026, and full payment is due & non-refundable as of September 1st, 2026.
2027: i. Travel between December 21st - 31st, 2027. The $800 deposit becomes non-refundable as of May 1st, 2027, and full payment is due & non-refundable as of September 1st, 2027. | 9. Loyalty & Travel - Changes to Reservations: Any changes/revisions made to a reservation including but not limited to: changes in dates, resort, room category, number of nights, number of guests and/or name changes will be subject to the current rates and promotions at the time of change. Reservation revisions made within “Penalty Period” will be subject to the applicable provisions outlined in “Clause#7.3- Loyalty & Travel Booking/Reservations- Deposit, Payment & Cancellation Terms” and/or “Clause#8- Loyalty & Travel Reservations-Special Deposit & Payment Terms”. Guest will be responsible to pay for any difference in price. In the event of a change in value added promotions, the value-add promotions at the time of the change will supersede the previous offer; guests will receive only the promotions offered at the time of the change. TRAVEL DATE REVISIONS ARE LIMITED TO A TWELVE (12) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. 9.1 Sandals and Beaches Loyalty & Travel Reservation Revisions made 45 to 31 days prior to arrival which include but not limited to changing dates, reducing nights, reducing number of rooms and downgrading room category/ies will attract a penalty fee of $200 per person in addition to the applicable “Penalty Period” provisions outlined in in “Clause#7.3- Loyalty & Travel Booking/Reservations- Deposit, Payment & Cancellation Terms” and/or Clause#8- Loyalty & Travel Reservations-Special Deposit & Payment Terms” . Changes including but not limited to travel dates, reduction of nights, reduction in number of rooms, and/or reducing and/or downgrading of category(ies) are NOT permitted within the “full penalty period” or within 30 days or less prior to arrival date, whichever is greater. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date:
2024: - February 17th – February 23rd, 2024; - March 16th – April 14th, 2024;
2025: - February 15th – February 21st, 2025; - March 8th – March 14th, 2025 - March 29th - April 20th, 2025;
2026: - February 14th – February 20th, 2026. - March 7th – March 20th, 2026.
2027: - February 13th – February 19th, 2027. 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date - June 1st - August 15th, 2024 - June 1st - August 15th, 2025 - June 1st - August 15th, 2026
9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. 9.5 Only one name change is permitted per reservation. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply.
10. Groups Contract: Terms and conditions such as, but not limited to, rates, discounts, payment requirements, and cancellations policies may vary based on but not exclusive to booking dates, travel dates, group size, blackout dates, resort occupancy, available inventory, etc. At the time of booking, and subsequently referenced in the Groups Contract, the requisite specifics pertaining to the governing policies and procedures will be clearly stated in the applicable terms and conditions.
11. Special Requests: Unique Travel cannot guarantee that it will satisfy special requests including but not limited to requests for specific Hotel or Villa locations, adjoining rooms, bed sizes, and special in-flight meals or seating. Unique Travel is not responsible if such requests are not met.
12. Persons with Disabilities: Unique Travel cannot guarantee that destination airports, airport transfer vehicles, or Hotel accommodations are wheelchair accessible. Purchase price does not include any services that may be specially required as a result of a physical disability.
13. Room and Hotel Changes: Unique Travel may, for any reason, at any time, and without prior notice, substitute Hotels and/or rooms for accommodation of equal or greater value than those specified in Guest's reservation. Unique Travel shall not be liable for any loss or injury to Guest caused by such substitution of Hotel and/or rooms.
14. Substitution of Hotel: Unique Travel reserves the right to substitute Hotel(s)s for other Hotel(s) in a similar category, to substitute air carriers and to change dates without prior notice should circumstances so require. The Terms & Conditions agreed to by the guest shall apply with equal applicability to any resort which is the subject of substitution or deviation. Unique Travel nor Sandals and Beaches resorts shall not be liable for any claim made by the guest whatsoever, including but not limited to loss, compensation, or refund by reason of such substitution or deviation.
15. Hotel Interruption: The Hotel reserves the right to suspend, limit or restrict access to any areas, amenities, facilities, inclusions, or activities due to inclement weather or any other interruptions outside the reasonable control of the Hotel, including without limitation, rain, strong winds, storms, hurricanes, flood, fire, wave action, ocean currents, volcanic eruptions, or other Acts of God, as well as interruptions to infrastructure such as electricity, roadways, or transportation, airports, and air services among others. The Guest accepts that the Hotel shall not be liable to offer, and the Guest shall not be entitled to compensation for any such suspension, limitation, or restriction as a result of these and other circumstances beyond the Hotel’s reasonable control.
16. Future Air: Future Air is only an option for reservations made at the Loyalty & Travel Desk. A non-refundable $50 deposit per person is required for Future Air option. Quoted air rate is guaranteed inclusive of tax. Fuel surcharges are not guaranteed. Air carrier, flight schedules and routings will be provided when available. (Approximately 150 days prior to departure date). Submitted flight schedule must be accepted and paid for within 72 hours; in the event the aforementioned payment is not received, the Future Air will be cancelled, and the non-refundable future air deposit will be applied to the room balance. All air tickets are quoted for economy seats; upgrades to tickets will result in a revision to air rate. Voluntary changes to air carrier, flight schedules and routings may result in a revision to air rate. The purchase of Future Air does not guarantee a non-stop flight or a specific carrier. Certain carriers require full payment at the time a schedule is obtained. Name changes on tickets are not permitted. Revisions such as but not limited to date change and/or gateway changes are subject to new pricing and fees imposed by the flight carrier. Cancellation of room will automatically cancel air.
17. Flights & Air Carriers: All flight times, itineraries, carriers, equipment, and check-in times are subject to change or cancellation without notice. Guest should contact the airline within twenty-four hours of departure to confirm flight times, itineraries, and check-in. Certain fare class (special fares) do not allow for upgrades, preferential seating, and other auxiliaries. Unique Travel is not responsible for any loss or injury to Guest for missed flights or connections, or if Guest is denied boarding. Guests with connecting flights should allow ample time for connections as specified by the airline and/or the connecting airport. Carriage and services provided by the airline, and the airline tickets are subject to the Warsaw Convention. Charter flights are conducted pursuant to U.S. Department of Transportation Charter Regulation, Part 380.
18. Airline Tickets & Vouchers: All airline tickets are sent to Guest or Guest's travel agent or tour operator approximately three weeks prior to travel. Airline tickets may be in the form of E-Tickets or paper tickets. Guests are solely responsible for said tickets. All airfares are set by the issuing airlines and are valid only for the specific flight purchased. Airline tickets may or may not be exchanged for other flights, depending on the rules of the issuing airline. Airfare may be completely non-refundable regardless of time of cancellation or change, depending on applicable airline carrier restrictions. A Hotel voucher is provided with the airline tickets and is required for check-in at the Hotel. Unique Travel is not responsible for Guest's failure to safeguard airline tickets or Hotel vouchers.
19. Health & Safety: The health and safety of our guests is our number one priority, and the Hotel reserves the right to implement or modify health protocols, policies and procedures at any time as needed, in keeping with public health guidance and applicable law.
20. Travel Documents: PROOF OF CITIZENSHIP IS GUEST'S RESPONSIBILITY. Guest is responsible for furnishing proof of citizenship in the form of a valid passport, and any other documentation necessary for international travel. Guest should consult with their travel agent, or tour operator or airline, or appropriate government authorities to ascertain what documentation is necessary. Guest may be refused passage/entry if they do not possess the necessary travel documents. Unique Travel is not responsible for Guest's failure to obtain and safeguard necessary travel documents.
21. Customs and Immigration: Customs and/or immigration officials may, at their own discretion, deny Guest entry into their country, and/or seize, confiscate, or impound personal property. Unique Travel is not liable for any loss or injury arising from Guest being denied entry into any country or the seizure, confiscation, or impoundment of any personal property.
22. Baggage Limitations: Checked baggage is subject to restrictions imposed by the airline and applicable law. Please contact the airline for weight and size restrictions.
23. Travel Protection and Cancel for ANY Reason Waiver:
A. The Travel Protection Plan and Cancel for Any Reason Waiver contain both non-insurance (Part A) and insurance (Part B) components. Purchase and enrollment in the Plan are optional and once purchased the cost associated with Plan is non-refundable. Part A – Cancel for Any Reason Waiver is a non-insurance component and is provided by Unique Vacations, Inc. Insurance component Part B of the Plan is underwritten by United States Fire Insurance Company and brokered through Tripmate under policy plan #F389U. The Policy will contain reductions, limitations, exclusion, and termination provisions. Full details of the insurance coverage are contained in the Policy. All coverages may not be available in all states. For comprehensive, state specific details please refer to the complete Plan Document . This Plan provides insurance coverage that applies only to the covered trip.
B. Unique is not an insurer and does not have any liability for any coverage amounts. As a travel retailer, Unique is not qualified or authorized to answer technical questions about the benefits, exclusions, or conditions of any of the insurance coverages in the plan or to evaluate the adequacy of your existing insurance coverage. Unique and its employees may offer and disseminate travel insurance under the direction of Tripmate. You may wish to compare the terms of this plan with your existing life, health, home, and automobile insurance policies. If you have any questions about this coverage, contact Tripmate at 1-800-888-0432. Purchasing a travel protection plan is not required to purchase any other products or services offered by Unique Vacations.”
C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan.
D. Information Privacy: Unique values and protects your privacy. Information that you share with us will be treated with care; we will not use or share personally identifiable information with our affiliates or with third parties except for the purpose of enrolling you in the Plan or otherwise assisting you in connection with the Plan or providing notice of a claim, and as otherwise required or permitted by law, such as disclosures to insurance regulatory authorities or in response to a subpoena. Please note that Tripmate/United States Fire Insurance Company may have personal information about you. Our Privacy Notice does not govern their use of information about you.
24. Compliance with Local and Other Law: Guest is responsible for knowing, obeying, and complying with the laws and regulations of their destination, and neither Unique Travel nor any Hotel Related Entities has any duty to inform or warn Guest about the destination's laws and/or regulations. Unique Travel and the Hotel Related Entities also regularly conduct business by electronic means (e.g., iPad) and signature, including but not limited to required SIGNING AND ASSENT AT CHECK-IN (in Paragraph 28.C), required SIGNING AND ASSENT to any waiver provision (in Paragraphs 32, 33, 34 and 37), and voluntarily signing and assent to waiver, agreement and/or release by Guest, and by continuing with the reservation and booking to CHECK-IN, Guest hereby ACKNOWLEDGES AND AGREES to the same, as applicable.
25. Compliance With Government Entities: Unique Travel, its affiliates, and parent as well as Sandals Resorts International Limited and/or Hotel related entities shall have the right to comply with any orders, recommendations, or directions whatsoever given by any government entity or by persons purporting to act with such authority, and such compliance shall not be deemed a breach of this agreement entitling the guests to assert any claim for liability, compensation or refund.
26. Airport Departure Taxes: Guest may be required to pay airport departure taxes to the government of their destination for each traveler as required by local law. Such taxes may not be included in the price of their vacation.
27. Resort Checkout Fees: During the checkout process, OPTIONAL fees, which may include, but are not limited to, a Tourism Enhancement Fund ($2.00USD per room per night) or a Climate Resilience Levy ($3.00USD per room per night), may be assessed to departing Guests folios. These referenced fees are NOT MANDATORY and shall be discharged from any Guest’s account based upon any applicable requests for removal prior to the finalization of their checkout process.
28. FORUM SELECTION AND CHOICE OF LAW: A. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL, AND/OR ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS, ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO THE CONTRACT, OR GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO THE FORMATION, INTERPRETATION, CONSTRUCTION, WAIVER, MODIFICATION, PERFORMANCE, DISCHARGE, OR BREACH OF THE CONTRACT, OR THE EXISTENCE, EXTENT, OR BREACH OF ANY FIDUCIARY DUTY, OR ANY DUTY IN TORT, FOR PERSONAL INJURY, ILLNESS, OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED WITHOUT REGARD TO THE CHOICE OF LAW PRINCIPLES THEREOF. GUEST(S) AGREE(S) TO PERSONAL JURISDICTION AND VENUE EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER.
B. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 28.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER.
C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 28.A. and 28.B. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions.
29. CLASS ACTION WAIVER: THIS CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION AND SUPERSEDES ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. THIS CLASS ACTION WAIVER PRECLUDES GUEST FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING ANY CLAIM BROUGHT ARISING OUT OF GUEST’S STAY AT THE SUBJECT RESORT OR IN CONNECTION WITH THE STAY. EVEN IF APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION, PROCEEDING OR LAWSUIT WHATSOEVER AGAINST CARRIER AND/OR UNIQUE TRAVEL CORP. AND SANDALS RESORTS INTERNATIONAL LIMITED, AND THEIR RESPECTIVE PARENT CORPORATIONS, AFFLIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, AGENT AND REPRESENTATIVES SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS ACTION, AND GUEST EXPRESSLY AGREES TO WAIVE AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. IF GUEST'S CLAIM IS SUBJECT TO LEGAL PROCEEDING UNDER PARAGRAPH 27 ABOVE, THE GUEST FURTHER AGREES AND ACKNOWLEDGES THAT THE CLASS ACTION WAIVER IS MATERIAL AND ESSENTIAL TO THE PROCEEDING OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ANY CLAIMS HEREIN. THE VALIDITY AND EFFECT OF THIS CLASS ACTION WAIVER MAY BE DETERMINED ONLY BY A JUDGE OR COURT OF LAW. GUEST AGREES THAT THIS SECTION SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE FORUM SELECTION AND CHOICE OF LAW PROVISION SET FORTH IN PARAGRAPH 28 ABOVE. Guest agrees that the parties referenced in PARAGRAPH 28 ABOVE that may be the subject of any claim by Guest can receive immediate judicial assistance to enforce this class action waiver. | 30. LIMITATIONS PERIODS NO SUIT SHALL BE MAINTAINABLE AGAINST UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, SANDALS RESORTS INTERNATIONAL LIMITED, THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, AGENTS OR REPRESENTATIVES RELATING TO PERSONAL INJURY, ILLNESS OR DEATH OR LOSS OR DAMAGE TO PROPERTY, UNLESS WRITTEN NOTICE OF THE CLAIM, WITH PARTICULARS, IS ADDRESSED TO UNIQUE TRAVEL CORP. ATTENTION: CLAIMS, CALLE AQUILINO DE GUARDIA, NO. 8, IGRA BUILDING, PANAMA, REPUBLIC OF PANAMA AND IS RECEIVED WITHIN SIX MONTHS AFTER THE DEATH OR LOSS OR DAMAGE TO PROPERTY, OR THE ONSET OF THE INJURY OR ILLNESS. IN NO EVENT SHALL SUCH SUIT BE MAINTAINABLE UNLESS COMMENCED WITHIN ONE YEAR AFTER THE DEATH, LOSS OR DAMAGE TO PROPERTY, OR THE ONSET OF THE INJURY OR ILLNESS.
44. Water Transfer at Sandals St. Vincent: Guests of certain rooms in Sandals St. Vincent are provided with the option of water transfers to the resort. As a condition of use of the water transfer, guests will be required to separately and specifically sign and assent to the liability waiver containing releases, disclaimers, assumption of the risk provisions, and the like; a copy of the waiver can be found Here
(a) Safety is of the utmost priority, accordingly, all decisions including but not limited to the water transfers course, speed, dock use and selection, and passenger numbers will be at the captain’s absolute discretion.
(b) Smoking is prohibited on all water transfers.
(c) Alcohol may only be consumed moderately on water transfers, and passengers are not permitted to leave the vessel whilst consuming alcohol nor consume alcohol brought onboard by them.
(d) The Hotel reserves the right, in our absolute discretion, to refuse entry / boarding, or require any passenger(s) to leave the water transfers, who appears intoxicated and/or displays unruly or offensive behavior.
(e) Reading and affirming the liability waiver will be required prior to boarding the water transfers.
(f) The Hotel reserves the right, in our absolute discretion, to suspend service of the water transfers based on weather conditions. |
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